Last Updated: August 2026
Cutlor’s Specialist Cleaning respects your privacy and is committed to protecting any personal information you provide when using our website or contacting us about our cleaning services.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Who We Are
This website is operated by Cutlor’s Specialist Cleaning, providing professional cleaning services to residential and commercial customers in Colchester and surrounding areas.
For any questions about this Privacy Policy or how your information is handled, please contact us using the details provided on our website.
2. Information We May Collect
When you contact us, request a quote, or use our website, we may collect information such as:
- Your name
- Telephone number
- Email address
- Property address or location
- Details about the cleaning service you require
- Information you provide when requesting a quotation
- Any other information you voluntarily provide to us
We may also collect limited technical information when you use our website, such as your IP address, browser type, device type and general website usage information.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and quote requests
- Contact you regarding the services you have requested
- Arrange appointments and cleaning services
- Provide and manage our services
- Communicate with you about your enquiry
- Improve our website and services
- Maintain appropriate business and customer records
- Comply with legal and regulatory requirements
We will only use your personal information where there is a legitimate reason to do so.
4. Contact and Quote Forms
If you submit an enquiry or quote request through our website, the information you provide may be processed through our third-party form provider, LeadTaker, which helps us receive and manage website enquiries.
The information submitted through the form may include your name, contact details, property information and details of the cleaning service you require.
We use this information solely for legitimate business purposes, including responding to your enquiry and providing a quotation or arranging services.
5. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share information with trusted third-party service providers where necessary to operate our website, process enquiries, communicate with customers or provide our services.
These providers are only given access to information where it is necessary for them to provide their services.
We may also disclose information where required by law or where necessary to protect our legal rights.
6. Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and provide a better user experience.
Some cookies may be placed by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
7. Website Analytics
We may use website analytics tools to understand how visitors interact with our website.
This may include information such as pages visited, approximate location, device type, browser type and how visitors arrived at our website.
Analytics information is used to improve website performance, content and user experience.
8. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records and meeting legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
9. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.
10. Your Privacy Rights
Under UK data protection law, you may have rights regarding the personal information we hold about you.
Depending on the circumstances, these may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information where there is no legitimate reason for us to continue holding it
- Object to certain uses of your information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
If you would like to exercise any of these rights, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children for marketing or other unnecessary purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process information.
Any updates will be published on this page with the revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your privacy rights, please contact:
Cutlor’s Specialist Cleaning
Telephone: 07341 963859
Alternative Telephone: 01206 693607
Service Area: Colchester and surrounding areas
Last Updated: August 2026